Amandi is working at our Sri Lanka office as the Senior Client Relations Executive. She has a wealth of experience in the customer service industry, having worked at a number of leading financial, telecommunications and other companies. She has completed the Customer Service Induction Training Program accredited by the Customer Service Training which is registered with the Tertiary and Vocational Education Commission of Sri Lanka.
Amandi, in her pivotal role, ensures optimal client satisfaction and success. She develops and executes strategic plans to enhance client relationships, aligning experiences with the firm's objectives. Amandi drives the growth of critical client accounts by identifying opportunities for expansion, collaborating closely to provide tailored solutions. She maintains clear communication channels, promptly addressing inquiries and concerns.she devises innovative strategies to retain clients, proactively identifying challenges and fostering enduring relationships. Working with immigration teams, she stays updated on regulations, facilitating effective communication between clients and experts. Amandi provides comprehensive information on immigration processes, ensuring strict adherence to regulations and overseeing accurate documentation.
